Newsletter – 9th October
As a removals company, your reputation is built on trust—trust from your clients that their belongings will be safe, their privacy respected, and their move handled by professionals. At Approved Movers, we know that ensuring this trust starts with vetting your staff thoroughly. That’s why we’re here to offer best practices for background checks and vetting processes that will keep your clients happy and your business secure.
Why Staff Vetting Is Crucial for Your Success
Hiring the right people isn’t just about having enough hands on deck—it’s about ensuring the people who represent your company uphold your standards of trust and professionalism. Without proper background checks, you risk employing individuals who may not meet the integrity and security standards your clients expect. This can damage your business reputation and put clients’ belongings at risk.
Key Steps to Vetting Your Staff:
- Criminal Background Checks
Every potential hire should undergo a criminal background check. This ensures you are not unknowingly hiring individuals with a history of theft, violence, or other issues that could endanger your clients’ safety. - Identity Verification
Make sure you confirm the identity of each candidate. Check for legitimate IDs and right-to-work documentation to ensure they are who they claim to be. - Work History and References
Thoroughly review each candidate’s employment history. Contact previous employers to verify their reliability, attitude, and performance in previous roles. Consistency in their work record is a good indicator of trustworthiness. - Enhanced DBS Checks for Sensitive Moves
If your company handles moves involving sensitive or high-value items, such as legal documents, artwork, or data storage, consider Enhanced Disclosure and Barring Service (DBS) checks for extra reassurance. - Ongoing Monitoring and Reviews
Vetting shouldn’t stop at the hiring stage. Conduct regular reviews of your staff’s performance and behaviour. Implement policies for ongoing monitoring to maintain high standards across the board.
Industry Best Practices
Many top-tier removals companies use robust vetting protocols that include:
- Interview Screening: Beyond checking CVs, conduct behavioural interviews to assess how candidates handle stressful or delicate situations.
- Training and Onboarding: Incorporate training modules that stress the importance of client confidentiality, property care, and professional conduct.
- Probationary Periods: Implement probation periods during which you can assess new hires’ performance and reliability before fully integrating them into your team.
Why It Matters for Your Business
Vetting isn’t just about preventing problems; it’s about building a workforce that you can trust to uphold your company’s reputation. A strong vetting process reassures your clients that they are in safe hands, leading to more repeat business and referrals.
At Approved Movers, we know that trust, safety, and professionalism are at the core of every successful removals business. Ensuring your team is thoroughly vetted gives you the peace of mind that your staff will represent your company in the best possible light.
For more advice on best practices in hiring and vetting your staff, or to see how Approved Movers can support your business growth, feel free to reach out to us at 0330 223 5064 or info@approved-movers.com.