What if Something Goes Wrong with your Move?

Helping You Resolve Complaints With Ease

Encountering issues during a removal can be stressful. However, rest assured that we have procedures in place to help you navigate through such situations. Here’s what you can do if something goes wrong:

Approved Movers

Step 1: Contact Your Removals Company

The first step is to contact your removals company directly. Raise your complaint with them and provide as much detail as possible about the issue. This could include pictures, videos, or any other form of evidence that supports your claim.

Step 2: Let Us Know

If your removals company does not resolve the issue to your satisfaction, do not hesitate to get in touch with us. Our role is to ensure that all our members adhere to high standards of service. When you inform us of your situation, we will liaise with the removals company on your behalf to seek a resolution.

Step 3: Further Action

In the event that the complaint still cannot be resolved despite our mediation, we will take further action depending on the company’s history and the nature of the complaint. This might involve issuing a warning to the company or in more serious cases we may consider revoking their membership.

While we strive to ensure that all our members maintain high standards of service, it’s essential to remember that each company operates independently. However, we take customer complaints seriously and will do our utmost to ensure a fair resolution.

Remember, our goal at Approved Movers is to create an environment where customers and companies can operate with trust and security. If you are ever unsatisfied with the service provided by one of our members, don’t hesitate to let us know. We’re here to help.

Need Packing Material with Your House Move?

Approved Movers has partnered with Smart Packaging Direct, the online shop for everything you need to pack up your home successfully. You can pick up everything you need for your move – from boxes and bubble wrap to markers and tape – and have it delivered right to your door. Check out Smart Packaging Direct for more information.