Code of Conduct for Members of Approved Movers

At Approved Movers, we are steadfast in our commitment to uphold the highest standards of professionalism, integrity, and transparency within the removals industry. We vet removal companies on behalf of the public, ensuring each company has the appropriate public liability and goods in transit insurance. Our members, all of whom are removal companies, are expected to adhere to this Code of Conduct.

1. Professionalism and Competence

Our member companies are expected to demonstrate high skill, knowledge, and competence in their operations. They should strive for excellence in their services, continually updating their skills and expertise in line with industry developments. Their success in this area will be based on their maintaining positive feedback across all review sites, including Google Reviews, Trustpilot, and other applicable sites.

2. Honesty and Transparency

Honesty and transparency are key in all dealings with clients. Member companies must provide clear, understandable quotes and charges before work commences. Company Terms and Conditions should be easy to find on your site and outline your procedures and regulations. Full disclosure should be provided on all aspects of the services offered, including potential risks and limitations. Member websites and other promotional material must accurately depict the level of service the client can expect. The supplied vehicles must match those agreed with clients and not be switched to alternatives unless agreed in advance.

3. Respect and Dignity

All individuals should be treated with respect and dignity. This includes clients, colleagues, and the general public. Member companies should also show respect for clients’ properties and belongings, handling them with utmost care and consideration. Drivers and Management teams must take care not to take any action that brings any form of disrepute to either their company or to Approved Movers.

4. Confidentiality and Privacy

Member companies must respect the privacy and confidentiality of their clients. Personal information must be handled sensitively and securely in accordance with data protection laws. Under no circumstances should confidential information be disclosed unless legally obliged to do so.

5. Compliance with Laws and Regulations

Member companies are required to comply with all relevant laws, regulations, and industry standards. This includes health and safety requirements, employment laws, and specific removal industry regulations. Drivers must have provided evidence of their driving licence, and all Drivers’ Hours and Working Time Directives must be followed. Vehicles must be appropriately taxed, MOT’d and insured, and not be operated overweight at any time. Members will have provided evidence of both Public Liability and Goods In Transit insurance. Failure to provide this upon renewal will result in removal from our listings.

6. Responsibility and Accountability

Members are expected to arrive at the agreed day and time and to phone in advance if an inevitable delay arises. Team members must be smartly dressed or uniformed and be polite and courteous to the client. The vehicle should be clean and appropriately provisioned for the move.

Member companies should take responsibility for their actions and be accountable for delivering on their commitments. In the event of issues or complaints, prompt action should be taken to resolve the matter, with lessons learned to prevent future occurrences. This includes resolving complaints and insurance claims in a fair, impartial manner.

7. Sustainability and Environmental Responsibility

We encourage our member companies to minimise their environmental impact by implementing sustainable practices wherever possible. This includes responsible waste management, efficient use of resources, and promoting environmentally friendly options.

This Code of Conduct serves as an agreement for how our member companies will behave with their clients. It underpins everything we stand for at Approved Movers, ensuring that we maintain the highest standards of ethical conduct and professional integrity within the removals industry. If you’re confident your company can abide by this code of conduct and you wish to apply to become a member, we’d love to speak with you.